Privacy Policy

StoneVegas Casino collects personal information to provide a secure and seamless gaming experience. Below are the key data categories gathered:

• User-Provided Information: Name, date of birth, phone number, email address, and other details submitted during account registration. This also includes interactions via live chat, email, or the platform.
• Transaction Data: Records of deposits, withdrawals, and other financial transactions linked to the account.
• Technical Information: Device specifications, browser details, activity logs, Geo IP location, traffic logs, and other relevant system data.
• Verification Documents: Identity documents, bank statements, payment confirmations, and other records required for security compliance and fraud prevention.
• Survey Responses: Feedback or answers provided through voluntary customer surveys.

Personal data is processed to enhance the gaming experience, ensure security, and meet legal obligations. The collected information may be used for:

• Managing financial transactions and processing wagers.
• Providing customer support and facilitating gaming services.
• Verifying player identities and preventing fraudulent activities.
• Complying with legal regulations, including anti-money laundering (AML) laws.
• Sending promotional offers and bonuses (subject to user consent).
• Detecting suspicious activity and preventing misuse of platform terms.
• Conducting market research and analysing player behaviour trends.
• Applying statistical analysis on anonymized, aggregated data.

StoneVegas Casino prioritises data security and privacy, implementing robust measures to protect user information. By continuing to use the platform, players confirm their understanding and acceptance of these data policies.

StoneVegas Casino may use the personal information provided by players to send promotional materials, including exclusive offers and partner deals, unless the user opts out. By accepting any rewards or winnings, players agree that their name and/or username may be used for promotional purposes in accordance with applicable laws.

StoneVegas Casino gathers personal data from multiple sources, including:

• User interactions on the website, such as browsing activity and account usage.
• Third-party service providers, including payment processors and fraud prevention services.

All third-party data received is handled securely and in compliance with this Privacy Policy.

We may share collected personal information with business affiliates and companies within our corporate network, including:

• Parent companies, subsidiaries, and affiliated businesses with contractual agreements.
• Employees who require access to player data for operational purposes, including compliance officers, fraud analysts, customer support agents, and VIP managers.

All employees handling sensitive data are bound by confidentiality agreements to ensure secure processing in compliance with gaming, data protection, and privacy laws.

In certain cases, personal data may be transferred outside the European Free Trade Association (EFTA), the European Union (EU), and the European Economic Area (EEA). These transfers may be necessary for:

• Payment processing and transaction validation.
• Meeting regulatory and compliance requirements.
• Providing gaming services and customer support.

To maintain high security standards, StoneVegas Casino enforces GDPR-compliant security protocols, including European Commission-approved standard contractual clauses, ensuring that data remains protected when transferred internationally.

By using our services, you consent to these data-processing measures and potential cross-border data transfers. If you have concerns or require more details, please contact us.

StoneVegas Casino does not rent or sell personal information to third parties. However, in specific cases, user data may be disclosed, including:

• Legal Requirements: Compliance with laws, regulations, court orders, or official legal requests.
• Payment Processing: Sharing necessary user data with payment providers, subject to their privacy policies.
• Regulatory Compliance: fulfilling obligations with licencing authorities and relevant regulators.
• Fraud Prevention & Security: Protecting the integrity of the platform, customers, and stakeholders.
• Marketing Services: Sharing data with third-party marketing partners who assist with promotions and communication.
• User Consent: Data will only be shared with external parties when the player has explicitly agreed.

We work with third-party service providers who handle website hosting, analytics, marketing, and operational improvements on our behalf. All external partners must comply with strict data protection regulations and security requirements equivalent to our own standards.

Additionally, our website may feature social media integrations, such as "like" and "share" buttons operated by platforms like Facebook. Any data collected through these integrations is subject to the respective third party’s privacy policies.

If StoneVegas Casino undergoes corporate changes, such as a merger or acquisition, user data may be transferred as part of the transition. In such cases, players will be notified before any data transfer occurs.

Lastly, our platform may contain links to third-party websites, each with its own privacy policies and data practices. StoneVegas Casino is not responsible for how third-party sites handle personal data. Users are encouraged to review external privacy policies before engaging with linked services.

StoneVegas Casino retains personal information for the duration required by legal and regulatory frameworks. After an account is closed, data is stored only for:

• Compliance with financial and legal regulations.
• Investigations into fraud, money laundering, or criminal activities.
• Record-keeping for taxation and financial audits.

Under anti-money laundering laws, we must retain player data, including registration details and account activity, for a minimum of five years following the last transaction or account closure. Requests for data deletion before this period cannot be fulfilled due to regulatory obligations.

Where applicable, anonymized data may be retained to refine marketing strategies and enhance the user experience without identifying individual players.

StoneVegas Casino follows strict security measures and industry best practices to protect user information.

• Account Access Control: Player accounts are secured with a unique player ID and password.
• Two-Factor Authentication (2FA): We strongly recommend enabling 2FA to provide an additional layer of security against unauthorised access.
• User Responsibility: Players must keep their login credentials private and ensure their account remains inaccessible to third parties.

As a user, you have specific rights under data protection laws, including:

1. Right to Access

• You may request a free copy of the personal data we store about you.

2. Right to Rectification

• If your personal information is incorrect or incomplete, you have the right to request corrections or updates.
• Proof of identity or address may be required in some cases.

3. Right to Erasure

• You can request data deletion if there is no legal or regulatory requirement for us to retain it.
• This right does not apply if we must keep the data for legal obligations.

4. Right to Object to Processing

• If you believe our data processing infringes on your rights, you may object to its use.
• We may provide overriding legal reasons for continuing processing if necessary.

5. Right to Restrict Processing

• You can request temporary restrictions on data processing under the following conditions:
  a) If the accuracy of your data is under review.
  b) If you object to data deletion but prefer its limited use.
  c) If the data is needed for legal claims.
  d) If we are determining whether legitimate grounds exist for processing.

6. Right to Withdraw Consent

• If you previously consented to data processing, you can withdraw your consent at any time.
• Withdrawal does not affect past data processing but may limit access to certain features, such as receiving promotions.
• Consent settings can be managed via your account dashboard.

7. Right to File a Complaint

If you believe your data has been mismanaged, you have the right to file a complaint with your local data protection authority.

• For security purposes, we may require identity verification before processing requests to ensure data is disclosed only to its rightful owner.
• We aim to respond to all valid requests within one month but may extend the timeframe for complex cases. Users will be notified in advance of any delays.

StoneVegas Casino is committed to protecting user privacy while ensuring compliance with all relevant data protection laws.

You may contact StoneVegas Casino for the following reasons:

• To verify the accuracy of the personal information stored with us.
• To request details about how we collect, store, and use your data.
• To opt out of direct marketing communications.
• To update or correct your personal details (proof of identity may be required).

It is your responsibility to ensure that all provided information is accurate and up-to-date. Providing false information is against the law, and you must inform us of any changes to your personal details.

For privacy-related enquiries, we have appointed a Data Protection Officer (DPO). You can contact our DPO at dpo@hollycorngaming.com for questions or concerns regarding this Privacy Policy.

Additionally, under Article 77 of the GDPR, if you believe your personal data has been misused, you have the right to file a complaint with a supervisory authority in:

• Your country of residence.
• Your workplace jurisdiction.
• The location where the alleged data protection violation occurred.

Advertising cookies help us evaluate the effectiveness of our content marketing strategies. These cookies, provided by third-party partners, track website traffic and new player registrations generated by advertisements.

Important Note:

• We do not share personal details (such as your name or email) with third parties through cookies.
• However, third-party service providers may link your website activity to other personal data collected from external sources. Any such processing is subject to the privacy policies of the respective third-party providers.

Types of Cookies Used

StoneVegas Casino utilises three main types of cookies:

1. Back-end cookies – Stored by server-side applications to manage platform functionality.
2. Front-end cookies – Stored by the website interface to enhance the user experience.
3. Third-party cookies – Installed by external service providers for tracking, analytics, and marketing purposes.

Additionally, third-party service providers help us:

• Track user interactions across the website.
• Measure website performance and usability.
• Assess the effectiveness of marketing campaigns to improve the user experience.

These cookies play an essential role in optimising website functionality and personalising your gaming experience at StoneVegas Casino.

How to Manage Cookies

Most web browsers accept cookies by default, but you can manage them based on your preferences:

• Block certain or all cookies through your browser settings. 
• Delete stored cookies from your device at any time.

Warning: Disabling cookies may impact the website’s functionality and reduce your overall user experience.

To manage cookies, refer to your browser’s help section. Below are links to cookie management guides for popular browsers:

• Safari (Mac) – Apple Support
• Opera – Opera Help
• Chrome – Google Support
• Firefox – Mozilla Support
• Microsoft Edge – Microsoft Support
• Internet Explorer – Microsoft Support

For general information about cookies and how they work, visit AboutCookies.org.

When playing NetEnt casino games, their Privacy Policy applies. You can review their full privacy terms here.